FAQ

Frequently asked questions

How do I take care of my ceramics?


Although most of our ceramics are dishwasher and microwave safe, we recommend hand washing and avoidance of thermal shock (i.e., sudden changes in temperature and humidity).




How do I take care of my concrete stool?


It's best to avoid prolonged exposure to water or moist environments. To clean the surface, wipe with a semi-wet towel and wipe dry with a dry towel.




Do you offer gift wrapping?


We offer free gift wrapping on all of our orders. A personalised gift message of up to 100 characters may be included. Just leave us a note at the checkout that you would like to have your order gift wrapped and we are more than happy to do that for you :).




Where do you ship, and how much does it cost?


We do standard shipping, all orders have a tracking number, and ship nationally as well as internationally. We usually ship within 1-2 business days unless noted otherwise. Shipping within Australia is free. International shipping is free for all orders over $200 and otherwise as follows:
• New Zealand: $12 (up to 0.5kg); $18 (0.51-1kg); $24 (over 1kg). • Rest of the world: $20 (up to 0.5kg); $30 (0.51-1kg); $50 (over 1kg).




Who is "we"? Who is Tonkla Studio?


We are a Melbourne-based German and Argentinian couple who use clay and concrete to create beautiful items.⁣ We create to escape the busyness of life to a rather quiet and peaceful place that has no strict rules. We hope that by sharing our creations, others can escape to that place too x.




How do I submit a custom order?


We love to do custom orders for you :) x. Get in touch via our chat function (right bottom corner) or contact us on tonkla.studio.contact@gmail.com. We are excited to hear about your design or if you simply want our products in a slightly different way. Our custom orders usually take between 3-5 weeks and prices are adjusted to our existing prices as presented in our shop (yes, that's right - no additional fees for custom orders :)!). We love to hear from you :). Check out our gallery for some of our custom orders we have made in the past.





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